THE DETAILS BEHIND THE SCENT

BEAUTY, WITH INTENTION.

At Prima d’Ara, we believe that what you wear should feel as considered as the way you live. Our fragrances are crafted with a high concentration of fragrance oils and a carefully selected, plant-derived alcohol base—bringing together lasting performance, thoughtful formulation, and a more conscious approach to perfumery.

30% FRAGRANCE OIL CONCENTRATION

Our Eau de Parfums contain 30% fragrance oil concentration, giving each scent depth, character, and a lasting presence on the skin.

A fragrance made not simply to be noticed, but to linger beautifully.

SUGARCANE-DERIVED ETHYL ALCOHOL

We use ethyl alcohol derived from sugarcane, a plant-based and renewable source.

Sugarcane-derived ethanol offers a more conscious alternative to conventional petroleum-derived alcohol and is valued for its clean, lightweight fragrance base. Its renewable origin also aligns with our commitment to making more thoughtful choices for the environment.

NON-TOXIC • SKIN-CONSCIOUS • METHANOL-FREE

Our sugarcane-derived alcohol is selected for its non-toxic profile and skin-conscious formulation.

100% METHANOL-FREE Formulated without methanol.

NON-ENDOCRINE-DISRUPTING Our fragrance alcohol is selected without endocrine-disrupting additives.

GENTLE & SKIN-CONSCIOUS Created with a clean alcohol base intended to provide a smoother, more comfortable fragrance experience, including for those who are mindful of skin sensitivity.

As with any fragranced product, individual sensitivities and allergies may vary. We recommend performing a patch test if you have particularly sensitive skin.

AN ECO-FRIENDLY CHOICE

For Prima d’Ara, sustainability begins with the choices behind the bottle.

Sugarcane is a renewable plant-based resource, making sugarcane-derived alcohol a more eco-conscious alternative to fossil-derived alcohol. We choose it as part of our ongoing effort to create beautiful fragrances with a lighter environmental footprint.

Because luxury should not exist separately from responsibility.

ARTISAN FRENCH PERFUME

Our fragrance oils are imported from France and carefully blended into Eau de Parfum formulations designed to perform beautifully in the warmth and humidity of the Philippine climate.

MADE TO LEAVE A TRACE

On the skin, in memory, and wherever possible, with a lighter trace on the world.

RETURN & REFUND POLICY

At Prima d’ Ara, each fragrance is carefully prepared and packed before it leaves our hands. We want every order to arrive safely and beautifully.

Because our products are personal-use fragrance items, we maintain a strict hygiene policy regarding returns and exchanges.

1. Returns & Exchanges

We accept returns or exchanges only in cases where:

• The item arrived damaged or defective.

• You received the wrong product or scent.

• Your order arrived with a missing item.

For hygiene and safety reasons, we cannot accept returns or exchanges for perfumes that have been opened, sprayed, used, or altered, unless the product itself arrived defective.

Change-of-mind purchases, incorrect scent selections, or fragrance preferences are not eligible for return or refund.

2. Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number

• A clear description of the issue

• Photos of the package and product

• A short video showing the condition of the item, when applicable

Please keep the original packaging until your concern has been resolved.

Once your request is reviewed and approved, Prima d’Ara may provide a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

3. Wrong or Missing Items

If you receive an incorrect or incomplete order, please notify us within 48 hours of delivery.

After verification, we will arrange the appropriate replacement or resolution at no additional cost to you.

4. Refunds

Approved refunds will be processed through the original payment method whenever possible.

Processing time may vary depending on your payment provider or financial institution. Shipping fees are generally non-refundable, except when the return is due to an error or fault on the part of Prima d’Ara.

5. Return Shipping

If the return is due to a confirmed product defect, damage during transit, or an error made by Prima d’Ara, we will cover the applicable return or replacement shipping costs.

Returns requested for reasons not covered by this policy will not be accepted.

6. Order Cancellation

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled and will be subject to our Return & Refund Policy.

7. Non-Returnable Items

For hygiene and product-safety reasons, the following are not eligible for return or exchange:

• Opened or used perfumes

• Sprayed or partially consumed products

• Products damaged after delivery due to improper handling

• Items purchased during a sale or promotional period, unless defective or incorrectly fulfilled

• Gift cards or other non-returnable promotional items

8. How to Request a Return or Refund

Please contact Prima d’ Ara through our official customer service channels with your order details and supporting photos or videos. We will review your request and respond with the next steps. Prima d’Ara reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.

OUR PROMISE

We believe in creating fragrances with intention—from the first blend to the moment your order arrives at your door.

If something isn't right with your order, we're here to make it right.

At Prima d’ Ara, every order is carefully prepared and packed before making its way to you. We partner with J&T Express to deliver your fragrance safely and securely across the Philippines.

Delivery times are estimates and may vary depending on your location, weather conditions, holidays, and courier operations.

SHIPPING PROCESS

Once your order has been confirmed and prepared, it will be handed over to J&T Express for delivery.

You will receive your tracking details once your parcel has been dispatched, allowing you to follow its journey to your doorstep.

Orders are typically processed and dispatched within 1–2 business days.

SAME-DAY DELIVERIES

For urgent orders, please contact us before placing your order so we can confirm availability.

+63 930 428 5047

primadaramanila@gmail.com

PLEASE NOTE

• Delivery times begin once your order has been dispatched, not when the order is placed.

• Delays may occur during holidays, promotional periods, severe weather, or circumstances beyond our control.

• Please ensure that your delivery address and contact information are complete and accurate before placing your order.

• Once a parcel has been handed over to the courier, delivery updates and delays are managed by the courier.